Refund Policy
We want you to be happy with LuaShield. This policy explains when you can get a refund.
Subscriptions
If you're on a paid plan and not satisfied, contact us within [14] days of your first payment for that plan and we'll refund it, provided the service hasn't been substantially abused. After that window, payments for the current billing period are generally non-refundable, but you can cancel anytime to stop future charges.
How to request a refund
Email support@luashield.dev from your account email with your order details. We'll respond within [5] business days.
What isn't refundable
- Charges older than the window above (except where the law requires otherwise).
- Accounts terminated for violating our Terms of Service.
Chargebacks
Please contact us first — we can usually resolve issues faster than a chargeback. Filing a chargeback without contacting us may result in account suspension.
Your statutory rights
Nothing here limits any refund or cancellation rights you have under the consumer laws of your country. [Confirm local requirements — some regions mandate a cooling-off period.]